WHERE DO I CONTACT THE ORIGINAL MANUFACTURER FOR WARRANTY

You can find a list of the websites as well as contact numbers for the manufacturers on the right.

 

 

IF I BRING IN MY SYSTEM FOR WARRANTY, HOW LONG WILL IT TAKE TO FIX

All customers are on a first come, first served basis. All systems are finished in a timely manner unless there are specialized parts that need to be replaced.

 

 

I HAVE PURCHASED A COMPONENT AND IT DOESN'T DO WHAT I WANTED. CAN I RETURN IT?

Please ask BEFORE purchasing the item what the return policy is on that item. Returns are different from item to item. It is the responsibility of the customer to be aware of return policies before purchasing a computer component

 

 

I AM WITHIN WARRANTY ON A COMPONENT NOT PURCHASED IN A SYSTEM, HOW IS THE WARRANTY HANDLED?

OEM items are tested and, if defective, are sent away for replacement or repair. Macrotronics is not responsible for loss of time or inconvenience due to item(s) being sent for warranty.

 

 

I AM OUT OF TOWN OR FAR AWAY FROM THE STORE I PURCHASED THE ITEM(S) FROM

Macrotronics is not responsible for shipping costs and/or delivery of items. Macrotronics cannot be responsible for the customer's ability to bring in a computer for service or part replacement. Operating system issues will be dealt with on a per issue basis upon receiving calls for support.

 

 

A PIECE OF SOFTWARE I PURCHASED IS NOT WORKING PROPERLY

Only the hardware is warranted under your Macrotronics warranty. Sometimes our technicians can handle Windows problems on a per issue basis, so call us for these occasions. Please contact the games / software manufacturer for issues with their product. The product may need a patch or update to function with newer equipment. Any system brought in for service found to be software faulted will be charged the regular in-store repair charges.

 

 

A COMPONENT OR MONITOR MARKED AS ORIGINAL MANUFACTURERS WARRANTY OR PURCHASED IN A RETAIL BOX IS MALFUNCTIONING

Contact information usually accompanies the item in the original packaging. If not, please contact the manufacturer through the numbers on the right or from their web page. Most items must be shipped in the original packaging to receive warranty and to protect the unit. It is the customer's responsibility to find out what the warranty is before purchasing the product. Macrotronics is not responsible for loss of time, shipping costs, long distance costs or inconvenience due to manufacturers warranty.

 

 

MY COMPUTER IS NOT PHYSICALLY WORKING

CDROM won't open? System won't turn on? If your hardware is not behaving properly, then by all means bring it into one of our stores for repair. The machine must be left with us to be repaired. All warranty work is done on a first come, first served basis.